Nobody has to be trained on it
Turnover in care is constant, and a product that needs a course does not survive it. The first person who walks up to this at 3am will use it correctly without ever having been shown.
The touchscreen
A screen a night shift will actually read.
It sits in the staff area and stays quiet until something needs a person. Then it lights up, says what happened and where, and shows your staff what you want them to do about it.
The alarm is never buried
A low battery cannot sit on top of a medical alarm. An open alarm holds the screen until somebody takes it, and everything else waits its turn on a list of its own.
It says what happened, in words
Burglary alarm. Unit 214. Front door. Not an account number, and not a zone code. Where something is unclear, the screen leaves it out rather than invent a code to fill the space.
What your staff see
It is already on
A tablet on a stand at the desk, or a screen on the wall. There is nothing to open, nothing to log into, and nothing to remember to check. When an alarm arrives the screen wakes up and puts it in front of whoever is there.
One alarm, one card, two buttons
What happened, where, when, and whether it has happened before. I’m on it, so the rest of the building knows somebody is going. Resolved, when it is dealt with. That is the whole of it.
Your instructions, at the moment they are needed
You decide what staff should do for each kind of alarm, and it appears underneath the alarm itself, at the moment somebody has to act. Not in a binder in the office. We give you wording to start from for the common cases.
Faults stay out of the way
A low battery is worth knowing about and is never worth interrupting a medical alarm. Faults keep to their own list until somebody deals with them, along with a note of who silenced what.
What you manage
Set up once, from a browser
Write your instructions, pair the screen, and you are running. We set the account up with you rather than handing you a blank list to fill in. The touchscreen in the staff area stays simple because none of this happens on it.
Your community on the glass
Your name and your contact details sit at the top of the screen, so staff can always see who to call, and you can change them yourself whenever they change.
Access stays with you
A touchscreen in a shared staff area is the wrong place to keep an account, so it holds none. Adding a device, or taking one away for service, happens in your browser, where only you can reach it.
The answer to what happened at 2:14am
Every alarm keeps its own record: when it arrived, when it reached the screen, who took it, and how long that took. When a family, an inspector, or an insurer asks, you are not reconstructing the night from memory. Nobody can quietly edit it afterwards, including us.
If it is not working, it says so
The worst thing a screen like this could do is sit there looking calm while nothing is reaching it. So it never gets the chance. The moment the touchscreen loses us it takes over its own display until the connection comes back.
Then it picks up on its own. Nobody has to notice, and nobody has to restart it.
Put it on a device with a mobile connection as well as Wi-Fi and it keeps working when the building’s internet does not. The alarm systems in your units are unaffected either way, and keep doing exactly what they do now.
Talk to us.
If you sell alarm systems, or you run a staffed community and wish the alarms showed up at the desk, we would like to hear from you.